All items are final sale. Montilio’s does not accept returns on any items and is not responsible for packages returned to our partner shops by the carrier. Montilio’s does not offer refunds on any orders unless there was an error in the making of your order. In this instance, please contact our Customer Support team within 14 days of delivery at support@montilios.com. A member of our team will report the issue to our partner shop and they will provide a resolution. Each inquiry is handled on a case-by-case basis.

If your package was damaged due to carrier-mishandling, thus causing damage to the contents, please contact our Customer Support team within 14 days of delivery at support@montilios.com with photos and details about your damaged order. We will open investigation with the carrier. We handle these inquiries on a case-by-case basis.

Montilio’s does not offer refunds for orders that are damaged beyond our control, such as extreme temperatures outdoors or within carrier facilities. If your order is affected by extreme temperatures, please contact our Customer Support team within 14 days of delivery at support@montilios.com to report the issue, and we will contact the carrier and/or our partner shop. Each inquiry is resolved on a case-by-case basis.